I have learned by now that asking for change is a no-no unless you want to see a sour face staring back at you. They do it when they’re counting money – they scribble, onto the notes, how many notes or how much money they’ve counted, I suppose. Well, unfortunately, railway stations are another contender when it comes to lack of customer service as a friend of mine found out when she went to buy a train ticket.
But you try to change those notes into Czech crowns in a Czech bank! I didn’t know that the first time, of course, and was well pissed-off when the stupid Czech bank woman in Komerční banka in Česká Třebová gave me a wad of twenty pound notes back with an arrogant smirk on her face saying that they are not valid. She told the woman at the desk where she wanted to go etc. So my friend takes out her debit card to pay and the woman says: “You’re paying by card?
I’ve got used to the British ways and love their exaggerated courtesy.
It might get on my nerves occasionally – like when I’m asked by a checkout assistant at Tesco’s if I’ve found everything I was looking for every bloody time I shop there, or some other mantra they’d just been taught at a “What-to-say-to-customers course” – but when I’m back in CZ I realize I actually miss it!
The good feeling that things may have changed was short-lived, though, as I was reminded by the toilet lady at a service station that I’m only allowed to take two bits of toilet paper or pay more money – how lovely 🙂 The rudeness is most obvious in shops where they just really couldn’t care less about you as customer. One can only hope that with the young ones travelling and getting to know different countries and cultures they will bring about a change and the next generations will be a little more positive, pleasant and happy.